Hello Retail Status

All Systems Operational

Admin dashboard Operational

Script Operational

Product recommendations Operational

Newsletter content Operational

Search Operational

Triggered email Operational

Wish list widget Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

System Metrics Month Week Day

Response time

Fetching

Past Incidents

Jul 12, 2020

No incidents reported today.

Jul 11, 2020

No incidents reported.

Jul 10, 2020

No incidents reported.

Jul 9, 2020

No incidents reported.

Jul 8, 2020

No incidents reported.

Jul 7, 2020

Error with attribution of purchases to Hello Retail

Resolved - This incident has been resolved.

We have today at 13.04 had an error in regards to a release, which caused us not to attribute any orders to Hello Retail.

This doesn't mean that you lost any sales, just that it looks like Hello Retail didn't perform and assist with any of the sales.

We have at 15.55 deployed a fix, and we are looking into how we can prevent a bug like this in the future.

We apologize for any inconvenience you have had due to this error.
Jul 7, 15:51 CEST

Investigating - Error with attribution of orders to Hello Retail. This error doesn't affect sales, but analytics in the dashboard.
Jul 7, 01:00 CEST

Jul 6, 2020

No incidents reported.

Jul 5, 2020

No incidents reported.

Jul 4, 2020

No incidents reported.

Jul 3, 2020

No incidents reported.

Jul 2, 2020

No incidents reported.

Jul 1, 2020

No incidents reported.

Jun 30, 2020

No incidents reported.

Jun 29, 2020

No incidents reported.

Jun 28, 2020

No incidents reported.